Not right now – but we plan to in the future! If you’d like to receive announcements as we expand our product to new countries, give us a follow on our social media channels and you’ll be the first to know!

After you’ve received order confirmation, you’ll receive your system between 3-7 business days.

Tracking will be provided over email as soon as the system is on its way to you!

If you need to change your shipping address after placing an order, please write to us immediately at [email protected].

Once the product has been shipped out unfortunately, there won’t be any way to amend your address.

Reverse osmosis (RO) is a water purification process that uses a special membrane with tiny holes to filter out contaminants. Using high pressure, water molecules are forced through this membrane, while larger impurities are left behind. In essence, reverse osmosis acts like a microscopic strainer, allowing only pure water molecules to pass through. This method effectively removes up to 99.9% of bacteria, chemicals, and heavy metals from water, which is why it is often considered the gold standard in water purification.

Reverse osmosis systems produce cleaner, better-tasting water and can be cost-effective compared to buying bottled water.

Yes, the CP-16 has been third-party tested according to NSF/ANSI 42, 53 & 58 standards.

Reports can be found here.

While plastics can break down into microplastics over time, this process is usually triggered by prolonged exposure to high heat, chemicals, or significant wear and tear. Softer plastics, like those used in disposable water bottles, are more prone to shedding microplastics.

CovePure’s pitcher is made from thick, BPA/BPF/BPS-free plastic called styrene acrylonitrile, which was specifically chosen for its resistance to household chemicals such as dishwasher detergent. It also offers excellent heat resistance and mechanical strength, ensuring durability and further minimizing the risk of microplastic shedding.

Additionally, it’s lightweight, making the pitcher easier to lift, pour, and clean without compromising stability. CovePure has been rigorously tested by third-party labs to meet NSF/ANSI standards for chemicals like BPA and PFAs — contaminants often linked to microplastic concerns. It’s certified to remove over 99% of these substances, ensuring safe and clean drinking water.

Full test reports are available here for reference.

16.54 x 9.13 x 16.54 inches

Filter life varies depending on the quality of your water and how much you use the system. Please refer below for a rough guide:

Below 300 TDS
• PCB Filter: 6 months
• RO Filter: 24 months

300-800 TDS
• PCB Filter: 4.5 months
• RO Filter: 18 months

Above 800 TDS
• PCB Filter: 3 months
• RO Filter: 12 months

The system dispenses water from 50°F all the way up to 212°F, with the ability to select temperatures in between.

It takes just 3 seconds to heat water, and roughly 20 minutes to cool the entire 0.5L internal cold water storage tank.

Note: that as long as the system is plugged in, it will continue to replenish cold water as needed. While cooling water, you’ll see a “Cooling” alert on-screen. Cold water may still be dispensed during this time, however water may not be as cold as when fully chilled.

No, the system is only compatible with municipal water sources or pre-treated well water.

If you are unsure about your water's compatibility, please reach out to us for assistance! 

The system recirculates a small amount of waste water with every purification cycle. This is designed for maximum efficiency so that you don’t need to refill the machine as often.

The wastewater will continue to go through our 4-stage purification system, so you can rest assured that your water is clean, and safe to drink.

You’ll hear some noise coming from the system while it’s purifying water, as well as a moderate-level fan noise when it’s cooling water to replenish its cold water reservoir.

Please note, when you use the system for the first time, the cooling process may take slightly longer as the system chills the entire 0.5L tank. After the initial cooling, the system will operate more efficiently, only chilling the amount of water you dispense each time.

Outside of those two times, you won’t hear any noise at all!

The CP-16 has an external water tank of 5L, internal cold water tank of 0.5L, and external pure water pitcher of 1.8L.

No, CovePure currently only works with 110V outlets.

Currently, the CP-16 only supports imperial units. Fahrenheit for temperature and fluid ounces for water volume.

The pitcher can hold 1.8L of water.

Please watch this quick set up video for instructions on how to set up your machine.

The system will alert you whenever it’s time for a refill. The whole process should take no more than 1-2 minutes.

Step 1: Remove the tank lid.
Step 2: Grab the handle on the tank and gently lift to detach the tank from the system.
Step 3: Discard the waste water into the sink.
Step 4: Once empty, fill the tank with tap water up to the “max fill” line.
Step 5: Place the tank back into the system and cover with the lid.

Step 1: Hold the “custom” icon for 3 seconds.
Step 2: Use the “+” or “-” icons to select your desired amount.
Step 3: Press the “custom” icon once to save your selection.

Going forward, every time you select “custom”, the system will dispense the amount you selected. 

By default, the system dispenses warm water at 113°F and hot water at 212°F. To change the default temperature:

Step 1: Hold the “hot” or “warm” icon for 3 seconds.
Step 2: Use the “+” or “-” icons to select your desired temperature.
Step 3: Press either the “hot” or “warm” icon once to save your selection.

Going forward, every time you select ‘hot’ or ‘warm’ the system will dispense water at that temperature. 

While TDS is a good basic measurement of water quality, it doesn’t paint the full picture. TDS simply refers to the number of dissolved solids in the water that are not H2O molecules, and does not measure solid contaminants in your water like heavy metals, pharmaceuticals, pesticides, etc.

It’s important to remember that not all dissolved solids are bad. CovePure’s reverse osmosis technology removes up to 99.9% of harmful contaminants, while allowing certain dissolved solids, like minerals, to still pass through.

In fact, during the last stage of filtration, our alkaline filter returns beneficial minerals like calcium and magnesium back into the water – providing you with balanced, healthy drinking water. This can increase the amount of TDS in your water, but is, in fact, a good thing!

Note: If you are using an external TDS meter to measure your water, you may notice your TDS levels are slightly higher than what is shown on the system due to the above.

TDS stands for total dissolved solids in your water and is a measure of the water’s purity. This number is measured in parts per million (ppm). So for example, if your TDS reading says 10, that means for every 1 million particles of water, there are 10 dissolved solids.

Raw TDS refers to the TDS of the water you are filling the system with. Pure TDS refers to the TDS of the water that is being dispensed from the system or pitcher.

When you see on your CovePure system that Pure TDS is much lower than Raw TDS, it means that the filtration is working!

This is a built-in child safety feature to prevent any scalding or accidents.

Please refer to our How to Replace Your Filters guide here!

Step 1: Press and hold the “custom” and “16oz” buttons for 5 seconds.
Step 2: Press “custom” to choose the filter you are replacing (PCB or RO will flash on-screen).
Step 3: Hold “custom” and “16oz” again for 5 seconds to save your selection.

Filter life will now be reset to 100% for the filter you’ve chosen.

For a detailed guide on how to replace your filters, please refer to How to Replace Your Filters.

We stand behind the quality of our products. The CovePure CP-16 comes with a 1-year limited warranty covering defects in materials or workmanship under normal use. The warranty does not cover accidental damage, misuse, or excessive wear. For full details, please see the Warranty section on our Terms and Conditions page.   

To initiate a warranty claim, please contact us at [email protected].

When reaching out, be sure to include the following:

1. Proof of purchase (order number or invoice)
2. A detailed description of the issue
3.Photos or videos clearly showing the defect

CovePure reserves the right to inspect the product to determine if the issue is covered under our warranty. To learn more about what is covered, please see the Warranty section on our Terms and Conditions page.

We have full confidence that you’ll love our product. If you aren’t satisfied with it in any way, we provide a 30-day money-back guarantee.

Our money-back guarantee applies to all products purchased from our website, subject to the following conditions:

1. The return must be initiated within 30 days from the date of order placement.
2. The product must be returned in its original condition, and with all original packaging and accessories.
3. For filter returns, filters may only be returned if they are unopened.

Please refer to the returns section under our terms and conditions for more details.

Step 1: Login to your account
Step 2: Navigate to the "My Account" page
Step 3: Click on "Orders"
Step 4: Locate the order you wish to return, then click "Refund"
Step 5: Input your reason for refund, and then hit "Submit Request"
Step 6: Once submitted, our team will follow up with you via email within 2-4 business days with refund instructions

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

Step 1: Login to your account.
Step 2: Under your account page, go to the “My Subscriptions” section.
Step 3. Toggle on to subscribe.

Please also make sure that you have an up-to-date payment method saved on your profile.

Step 1: Under your account page, go to the "Payment methods" section
Step 2: Click "Add a payment method"
Step 3: Add your payment details.

On top of being completely hassle-free and never needing to worry about forgetting to buy new filters again, it’s more cost-effective to sign up for our filter subscription program! The price remains the same, $39.00 billed every 6 months, but the benefits include:

• Free shipping on all replacement filters
• PCB filter delivered every 6 months
• Free RO filter every 18 months

Step 1: Login to your account
Step 2: Navigate to the “My Account” page
Step 3: Click on “My Subscriptions”
Step 4: Toggle off

Just reach out to us through our Contact Us form or email us at [email protected]. We’ll be happy to assist you with updating your subscription frequency. 

You’ll receive a PCB filter every 6 months, and a free RO filter every 18 months. 

If you plug in the machine and only see the “normal” and “16oz” buttons on-screen, press and hold “normal” and “16oz” for 3 seconds. This will allow you to see the full display.

Please watch this video for more details

If you’re using the system for the first time and the pitcher is not filling up with water, it is usually because the filters weren’t installed correctly. Please read our How to Install Filters guide for more details!

If you live in a high altitude area where the boiling point of water is lower, the water will turn to steam when you select hot water. To resolve this issue, press and hold the “hot” water icon for 3 seconds and use the “-” icon to lower the default temperature to 195°F.

Then, press “hot” once to save your selection. This will ensure that the water temperature never goes above boiling point when dispensing hot water.